You would think that selling iPhones would be a good way to make a living. Maybe not. Chris Matyszczyk:
A Verizon veteran of more than a decade, Louis explained how times had changed. He described the parameters of his job like this: “In addition to meeting a sales quota, I also have to take bill payments, stock shelves, help grandma learn how to use the iPhone her grandkids forced her to buy and troubleshoot any and all warranty issues that arise.”
Sounds like an Apple Store employee.
Last week, Louis got back in touch. He’d just quit. He just can’t do it anymore. All that selling of iPhones and Samsungs, well, he’d sold his last.
Yet attitudes have changed — from the customers’ side as well as the employees’. As Louis told me last year: “If someone comes into my store and I spend an hour going over plans and phones and all that jazz, I’d expect at least the courtesy of the opportunity to actually sell the products we discussed.”
Customers then go elsewhere to buy. I feel your pain, Louis.